Shipping & Returns

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Delivery times

Once your order has been placed it will be processed by our team and shipped within 2-3 business days. 

Orders are usually delivered within 5-7 working days, however, occasionally it may take a little longer for your order to arrive.

 

Please be aware that the delivery schedule might be influenced by factors outside our jurisdiction, such as customs processing durations or potential delays in the local postal service.

In the unlikely event that your order has not arrived, please allow 20 days before contacting our team at support@luckybeau.co.uk and we will immediately assist you.

 

**International orders may incur additional tax or customs charges when they arrive at your location. This is virtually not something our customers encounter, however in the event that it happens, it is your responsibility to pay any additional tax or customs charges. We advise that you check with your local authorities to see if any import charges may apply before you place an order.**

Holidays & Events

Please be advised that on public holidays and during events, delivery times may be extended due to factors beyond our control. We appreciate your patience during these periods. 

Should you have any inquiries or need assistance, please feel free to contact us via email at support@luckybeau.co.uk.

Returns

We provide a 30-day return policy for all our products.

If you wish to return or exchange an item, kindly reach out to us at support@luckybeau.co.uk, and one of our team members will provide you with the required details. 

Please be aware that, given our small and independent business nature, we are unable to cover the return fees for customers.

Separate packages

We operate multiple warehouses across different locations. 

While our aim is to dispatch all your items in a single shipment, in cases where an item is unavailable at one warehouse, we'll fulfil the order from the next available location.

As a result, your purchases may arrive separately.

Cancellations

If you wish to cancel an order, please reach out to us at your earliest convenience.

Our order packing is a quick process, and once completed, cancellation becomes difficult. It's important to note that even after contacting us, we cannot guarantee the cancellation of your order.